Contact Us
Your Home Away From Home Awaits
We’re here to help you with any questions about our accommodations and services. Whether you’re a prospective resident, a parent, or someone seeking short-term stay options, our team is ready to assist you.
Frequently Asked Question
What is the admission process for new residents?
The admission process involves filling out an application form and providing necessary documentation (ID proof, address proof, and academic/employment details). We’ll guide you through each step to ensure a smooth transition.
What are your visiting hours for parents/guardians?
We maintain flexible visiting hours for family members, typically between 9 AM and 7 PM. We recommend scheduling visits in advance to ensure a comfortable meeting space is available.
What security measures do you have in place?
Our comprehensive security system includes 24/7 security guards, CCTV surveillance, controlled access entry, and round-the-clock staff presence. We also maintain a visitor log and have emergency protocols in place.
Are meals included in the accommodation fee?
Yes, we offer meal plans that can be customized based on your preferences (vegetarian/non-vegetarian). Our kitchen serves fresh, home-cooked meals with fixed dining hours that accommodate different schedules.
What is your refund/cancellation policy?
Our refund policy varies based on the duration of stay and notice period. Typically, we require a one-month notice period for long-term residents. Short-stay cancellations have different terms which we can discuss during booking.
Do you provide Wi-Fi access?
Yes, we provide free high-speed Wi-Fi access to all residents. Our internet service is optimized for academic and professional use, with appropriate content filtering for security.
What additional facilities can residents access?
Residents have access to study halls, library, meditation/yoga space, laundry services, and common areas. Additional amenities like AC rooms are available at supplementary costs.
How far are you from major educational institutions?
We’re conveniently located near Delhi Public School and have good connectivity to major educational institutions in Siliguri. We can provide specific distance information for your institution of interest.
Schedule a visit to experience our facilities firsthand. We’d be happy to show you around and answer any questions you may have.